Care guide/Warranty/Repair information

1. Care Guide

 

1.1. Germanium bracelet and necklace

The GEURMANC carefully selects high-quality materials based on complicated standards and uses high-purity germanium gemstones. It uses expensive and human-friendly bonds, not common industrial bonds, when assembling and adhering.

Therefore, special care is required for natural abrasion, damage, and discoloration depending on the characteristics of a particular material. In the case of germanium, high purity germanium with less impurities is more susceptible to abrasion and deformation, so be careful to drop the stones. Since the adhesion is strong when assembling and adhering, but the industrial bond which is harmful to the human body is removed, we recommend you about the management method to prevent weakening of adhesion.

In the case of germanium jewelry, unlike normal jewelry that is worn only when going out, it is often worn all day long.

Assuming that you use normal jewelry every 10 days on average, wearing germanium jewelry throughout one year will cause natural abrasion and damage, such as wearing normal jewelry for 10 years. (Natural damage caused by exposure to air exposure, moisture, and direct sunlight)

Therefore, it recommends you rigorous management methods more than regular jewelry for product quality maintenance and beautiful appearance.

* Metals can be degraded, discolored, deformed, or smelled when sweat or pollutants accumulate due to the nature of the material. Once discoloration or deformation occurs and then it accelerates, it requires periodic management once a week.

 

  • Precautions for Wearing

Do not contact the product with chemicals such as cleansers, cosmetics, perfumes or acetones, causing discoloration and deformation. After the above material is completely dry, wear jewelry.

Increasing the frequency of exposure to moisture (water, sweat, sauna) and high temperatures (long hours of direct sunlight) can accelerate natural abrasion.

Do not wear it for sports activities that cause exposure to various objects or shocks.

 

  • storage

The more time you expose your jewelry to the air, the more natural abrasion it will accelerate. Therefore, it is recommended that you keep it in a fabric-treated jewelry box to prevent exposure in the air as much as possible when not in use.

 

  • Cleaning

It is recommended that it not be exposed to water as much as possible. Wash the product using soft cloth smoothly. If it is contaminated, use a soft toothbrush to wipe it gently, wash it away, and then wipe it with a soft cloth and dry it completely.

 

 

1.2. Hydrogen generator

The GEURMANC hydrogen generators are made up of very expensive parts. The following management methods are recommended to preserve the hydrogen products for a long time.

 

  • Precautions for use

  1. Do not use extreme temperature water (below 0 degree Celsius, above 40 degrees Celsius) that can affect parts and special glass.
  2. Do not use liquids such as beverages, sodas, tea, or drinks including juice.
  3. Do not leave it near devices that may affect the normal operation of hydrogen generators, such as magnets or electronics.

 

  • Usage and Storage methods

  1. Turn the bottom hydrogen generator part and close it before use
  2. Dilute 10 ml of vinegar into 200 ml of water, pour into a container and shake for 1 minute.
  3. After cleaning, rinse several times with clear water and then use it
  4. Please use the water to eat
  5. Please dry and keep it after usage.
  6. It can be used more than 20 times when buffering once.
  7. Except when charging, please close the charge terminal with a cap and keep it dry.
  8. Never use hot water
  9. Do not use tea, beverages, juice, etc directly.
  10. Never immerse the bottom hydrogen generator in water

* If you feel that you need to wash, wash it with step 2 and 3.

 

 

2. Warranty Policy

GEURMANC (International) Warranty Policy

The GEURMANC (international) warranty applies to activated genuine products sold and presented in all countries.

The GEURMANC (international) warranty applies only to manufacturing and material defects of the product.

The GEURMANC applies to a one-year warranty for product manufacturing and material defects from the date of purchase.

The GEURMANC may repair or replace products with defects in manufacturing and material for free after the product is returned, and shipping costs may be charged. When the warranty expires, all repair costs are incurred.

 

 

3. Repair Information

The GEURMANC provides repair services only for activated genuine products sold and presented in all countries.

For one year from the date of purchase of the genuine product of GEURMANC, the GEURMANC international warranty policy is applied to the manufacturing and material defects of the product, and repair or exchange service is available free of charge, and shipping costs may be charged.

The following cases do not apply to the GEURMANC international warranty policy, so repair services are provided for payment.

  • Defects or damage caused by loss, theft, fire, natural disaster or outside the control of the other GEURMANC
  • Defects or damage caused by inappropriate use, carelessness or accident
  • Defects or damage such as discoloration, deformation, stone dropout due to natural abrasion
  • Defects or damage caused by modification or falsification
  • Regular cleaning or maintenance

 

In case of discoloration, deformation, or stone dropout due to natural abrasion

In the case of germanium jewelry, unlike normal jewelry that is worn only when going out, it is often worn all day long.

Assuming that you use normal jewelry every 10 days on average, wearing germanium jewelry throughout one year will cause natural abrasion and damage, such as wearing normal jewelry for 10 years. (Natural damage caused by exposure to air exposure, moisture, and direct sunlight)

As part of customer’s lifelong service management, if discoloration, deformation, and stone dropout due to natural abrasion are more than 70%, and then return the product through the compensation sales policy, you can receive an exchange service at a 70% price of the official homepage. (Only if this phrase is visible.)

If you have partial discoloration, deformation, or stone dropout due to natural abrasion, you may receive paid services by exchanging the parts.

 

 

3.1. Non-repairable Information

  • In case that it cannot verify the authenticity
  • In case that there are no components, such as discontinuation for more than two years.
  • In case that repair is not possible due to serious damage (damage over 70% of the total) caused by user’s carelessness
  • Discoloration (Special carving is applied several times during the production stage of the product. Carving is only possible in the production stage, so it is not possible to repair it in its original condition when discoloration. You can receive paid services by exchanging the parts.)

 

 

 

 

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